Returns Exchanges and Complaints

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Working hours: 09:00 – 17:00
Email: kontakt@piubella.eu

 

Returns and exchanges

1. RIGHT OF WITHDRAWAL (APPLIES TO SALES CONTRACTS CONCLUDED FROM DECEMBER 25, 2014)

1.1. A consumer who has entered into a remote contract may, within 14 calendar days, withdraw from the contract without stating a reason and without incurring costs, except for the costs specified in Section. xx Regulations. To meet the deadline it is sufficient to send the statement before its expiration. The declaration of withdrawal can be made, for example:

RETURNS

According to the regulations, returns are possible within 14 days from the day of receipt of the purchased goods.

Refunds are processed within 14 days of delivering the returned goods to us and a properly completed return form.

To make a return, you must send back the goods with the completed form. Proof of purchase is not required for returns.

Click to download the form

The parcel should be sent by registered mail or courier keeping the proof of posting to the address:

PPHU Verano
street Spacious 44
93-360 Łódź
e-mail: kontakt@piubella.eu
phone: +48 790 755 500

The warehouse does not accept COD shipments

Returns of goods such as swimwear after removing the hygiene sticker are not accepted for reasons of personal hygiene.

 

WARRANTY

To make a warranty claim on a product, send the product back to us with a completed and signed claim form.

Click to download the form

We kindly ask you to take care of the hygiene of the product when sending it back for complaint and get rid of any dirt by cleaning/washing the product.

The parcel should be sent by registered mail or courier keeping the proof of posting to the address:

PPHU Verano
street Spacious 44
93-360 Łódź
e-mail: kontakt@piubella.eu
phone: +48 790 755 500